SHORETEL CONNECT ONSITEONSITE Applications and Integrations

Drive business insights and improve team performance with these feature extensions

MULITPLY TEAM EFFECTIVENESSCustomize Communications with Advanced Applications

Application integration can deliver on the promise of unified communications by tying organizational communications into core business processes. These innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise, increasing the return on investment of both the communications platform and the customer's existing business applications.

Extend the Functionality of Your ONSITE System

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Advanced Unified Communications

Business Process Integration

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35 Results

Mitel Emergency Notification

Mitel Emergency Notification

Generates audible desktop alerts & phone calls when an emergency or less urgent “code blue” call is detected.

Mitel Enhanced Paging Application

Paging solution that offers alternative to built-in Mitel paging

Mitel Enhanced Reports

Mitel Enhanced Reports

Creates Call Direct Reporting (CDR) based Reports that extend Mitel’s built-in reporting capabilities.

Mitel Hospitality Connector

Mitel Hospitality Connector

Allows an external system to initiate user name, user group, and Call Handling Mode changes to Mitel phones.

Mitel Microsoft Dynamics® CRM Integration

Mitel Microsoft Dynamics® CRM Integration

Mitel's application seamlessly integrates Microsoft CRM customer data.

Mitel Multi-Super Group

Mitel Multi-Super Group

Allows more than 16 phones (up to 100) to simultaneously ring in response to an inbound call.

Mitel Outbound Campaign IVR

Mitel Outbound Campaign IVR

Allows the creation of automated calling campaigns for variety of purposes.

Mitel Nuisance Call Handler

Mitel Nuisance Call Handler

A call monitoring application that blocks incoming calls to specified extensions and work/hunt groups from designated phone numbers.

Mitel Phone Use Scheduler

Mitel Phone Use Scheduler

Mitel Call Handling automatically sets a group of phones into the configurable “busy” or “available” state based on a pre-set schedule.

Mitel Real-Time Workgroup Monitor

Mitel Real-Time Workgroup Monitor

Enables call center supervisors to react quickly to trends such as increasingly long wait times or large numbers of abandoned calls.

Mitel Report Scheduler

Mitel Report Scheduler

Automatically runs Mitel built-in and enhanced reports.

Mitel Salesforce™ Integration

Mitel Salesforce™ Integration

Mitel for Salesforce unifies the data and enhances the functionality of both applications.

Mitel Salesforce Call Reporting Service

Mitel Salesforce Call Reporting Service

Mitel is now providing continuous, near real-time import of CDR to Salesforce.

Mitel Schedule Based Routing

Mitel Schedule Based Routing

Automatically routes inbound calls based on customer-defined schedules.

Mitel Site Router

Mitel Site Router

Routes calls based on the Mitel Site of the caller.

Mitel System Directory Synchronization

Mitel System Directory Synchronization

Synchronizes System Directory information between/among separate Mitel systems.

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